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Mistakes happen – we get it. Simply contact our customer service team at HelloGildedGirlAccessories@gmail.com by 11:59pm CST on the same day you place your order & we will make every effort to get an updated address on your order & have it shipped out in a timely manner.
At this time we are only able to accept one shipping address per order. If you need items shipped to different addresses we recommend placing separate orders for each item.
Order Processing Timeline- Please allow 5 days for your order to process and ship from our studio.
We offer a $10 flat fee shipping rate on all orders!
All orders are shipped via UPS.
Warranty + PRODUCT INFO
Our goal is to provide high quality goods and products. Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery. We offer a Warranty Period of 30 days on all of our products, during which time we are happy to repair any part of the design.
Gilded Girl, LLC is not responsible for lost or damaged jewelry after purchase has been made or delivery has been accepted.
The plastic backs that come on your earrings are meant to be used and worn with stud, hoop, & dangle designs. For crawlers backs should be kept should you desire to wear them hanging from your earlobes rather than inverting them to crawl along the cartilage of the ear.
Gold & Rose Gold
Because our gold & rose gold fashion jewelry is plated over brass, it is possible for the plating to fade over time from continuous wear. This is unavoidable over the lifetime of any plated jewelry. Because of this, and for safety reasons, we recommend customers make an effort to AVOID the following while wearing our designs:
Swimming in It | Showering in It | Working Out in It| Sleeping in It
Avoiding these activities while wearing your pieces will ensure a longer lifespan for not only our products but for any of your jewelry. To keep your gold & rose gold pieces looking their best, we recommend keeping each piece in it’s signature velvet pouch when it’s not being worn. Polishing gently with a jewelry polishing cloth as needed will keep your jewelry looking bright and shiny.
Sterling Silver & Gold Filled Pieces
Any Sterling Silver jewelry will tarnish naturally over time. This is unavoidable over the lifetime of anything made from genuine Sterling silver. Because of this, and for safety reasons, we recommend customers make an effort to AVOID the following while wearing our designs:
Swimming in It | Showering in It | Working Out in It | Sleeping in It
Avoiding these activities while wearing your pieces will ensure a longer lifespan for not only our products but for any of your jewelry. We recommend polishing your Sterling pieces any time you begin to see dullness creep onto the metal. Tarnish can be caused by chemicals on our skin (think cleansers, moisturizers, serums, perfumes etc.) as well as things we come into contact with in the environment around us. Polishing regularly with a jewelry polishing cloth will be all you need to keep the dullness away and keep your pieces looking bright.
We lose things sometimes too – it’s no big deal! Simply message Customer Service at HelloGildedGirlAccessories@gmail.com
Please attach a photo of the remaining earring to your request to allow us to match the new creation to the old.
Gift Cards & Discounts
We’d love to help you celebrate another trip around the sun! Simply tag us in a picture of your birthday celebration on FB or Insta & we’ll reach out via Direct Message within at app to send you a discount code!
All sales are final.